Customer Service

Providing a high level of customer service is the key to any retail business.  Without happy and satisfied customers it would be hard to keep a great reputation. We work hard in all areas of our business to ensure that we provide a high level of customer satisfaction.

Our stores

We keep our store environment clean, tidy and well displayed. Over a five year period, we redecorate and refurbish each store to provide a pleasant shopping environment.

Our products

We source our products with a focus on quality, value and choice. We want to provide each customer with a product that suits their home, their pocket and the lifestyle and use of the product selected.  In short, we find the right product for you and at a price that is affordable. All of our products carry a guarantee from the manufacturer, and in addition, all of the fitting work is guaranteed for a two year period.

Our staff

Most of our staff have been with Fludes Carpets for over 15 years and some have over 20 year of experience in the flooring industry. This means that you can be sure that we have a high level of expertise in all product areas that we deal with. Our estimators, managers and fitters are CRB checked and Fludes Carpets are members of Trading Standards “Buy With Confidence” scheme. We also belong to Checkatrade; take a look at our reviews.

Our service

We offer a survey and estimating service with all installations that we undertake. This allows us to discuss your particular requirements and provide a detailed quotation which would include any preparation work needed prior to the installation. We believe that you should know exactly what you are paying for, and the cost of each item is clearly identified to avoid any misunderstanding.

Our accreditations

As mentioned, we are members of the “Buy With Confidence scheme” and Checkatrade. We were Founder members of the Carpet Foundation and adhere to the code of conduct for selling carpets which is monitored by the Trading Standards institute. The code provides extra assurances and guarantees in addition to those provided by Fludes Carpets.

SERVICES FLUDES CAN PROVIDE FOR EVERY CUSTOMER

Free estimating & measuring

Once you've selected your flooring we can arrange a suitable time and date to visit your home. Our estimator can then measure up and explain all of the options available to you.

Uplift & disposal of your old flooring

At Fludes carpets we're aware that taking up and disposing of an old carpet is quite a daunting thought, so our fitters are quite prepared to do it for you. We can arrange for your old carpets to be taken up and disposed of in the most environmentally-efficient way possible.

Moving of your furniture

Who wants to spend an evening after a hard day’s work or maybe looking after the kids to take on the task of emptying a room of its furniture? Well, you don't have to. Our fitters will carefully move your furniture out and back in to your room once the new carpet is laid.

Subfloor preparation

Some floors may need preparation prior to installing a new covering. Fludes Carpets will survey the floor and recommend the best method of fitting your flooring and advise on the type of preparation needed.

Free delivery of your flooring

When you purchase a carpet from Fludes we won't surprise you with hidden charges. Our delivery is completely free of charge when we fit your flooring.

0% Interest Free Credit

When you spend £699 or more in store we welcome you to join our Interest Free Credit* plan. *10 months interest free CREDIT (representative 0% APR). Minimum order value £699. Subject to status.

Store Locator

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Carpet calculator

Find out how much carpet you will need and an estimate of how much it will cost...

Free measuring service

Please contact one of our branches to discuss your flooring requirements. We are happy to offer a free measuring service.