Customer Service

Our stores

We keep our store environment clean, tidy and well displayed. Over a five year period, we redecorate and refurbish each store to provide a pleasant shopping environment.

Our products

We source our products with a focus on quality, value and choice. We want to provide each customer with a product that suits their home, their pocket and the lifestyle and use of the product selected.  In short, we find the right product for you and at a price that is affordable. All of our products carry a guarantee from the manufacturer, and in addition, all of the fitting work is guaranteed for a two year period.

Our staff

Most of our staff have been with Fludes Carpets for over 15 years and some have over 20 year of experience in the flooring industry. This means that you can be sure that we have a high level of expertise in all product areas that we deal with. Our estimators, managers and fitters are CRB checked and Fludes Carpets are members of Trading Standards “Buy With Confidence” scheme. We also belong to Checkatrade; take a look at our reviews.

Our service

We offer a survey and estimating service with all installations that we undertake. This allows us to discuss your particular requirements and provide a detailed quotation which would include any preparation work needed prior to the installation. We believe that you should know exactly what you are paying for, and the cost of each item is clearly identified to avoid any misunderstanding.

Our accreditations

As mentioned, we are members of the “Buy With Confidence scheme” and Checkatrade. We were Founder members of the Carpet Foundation and adhere to the code of conduct for selling carpets which is monitored by the Trading Standards institute. The code provides extra assurances and guarantees in addition to those provided by Fludes Carpets.