Customer service

Our experienced and friendly team make the process of finding your ideal flooring seamless and enjoyable, from the initial concept right through to completion.

Customer service

Your personal flooring expert

At Fludes Carpets, we firmly believe that the service we provide is as important as the products we sell. We take pride in offering exceptional customer service that keeps our clients coming back time and time again. Our commitment to customer satisfaction is reflected in everything we do, from our free measuring service to our efficient delivery and expert installation.

We understand that every customer is unique, which is why we take the time to consult with you and understand your specific needs. Whether you need pet-friendly flooring, low-maintenance options, or high foot traffic solutions, we’re here to help. Our team of experienced professionals will provide you with the information and guidance you need to make an informed decision that works for your lifestyle and budget.

Our goal is to make the process of selecting and installing new flooring as easy and stress-free as possible. That’s why we offer a range of additional free services that ensure you’re getting exactly what you need without any of the rigmarole that can often be involved.

So, whether you’re looking for first time flooring in a brand new home or carpet to make your conservatory cosier, Fludes has got you covered. We’re here to help you every step of the way, from selecting the perfect flooring to ensuring it’s installed properly and efficiently.

Why choose Fludes?

Our customers are at the heart of everything
Well-stocked and welcoming local showrooms
Experienced and skilled staff to guide every stage
The carpet fitting was completed on time and the house was left in perfect condition - they even cleared up all the 'bits'!
— Jane, Eastbourne

The service every customer can expect from Fludes

Friendly consultation from the outset

The world of carpeting and flooring can seem confusing, but our team excel at guiding you through every stage of the buying process. We work hard to understand your unique requirements and then suggest bespoke solutions that match your individual needs.

Free estimating and measuring

Once you’ve found the perfect flooring, we will arrange a suitable time and date to visit in order to accurately measure up the space. With this information we can guide you through all available options and provide a detailed estimate, completely free of charge.

Subfloor preparation

We want to make sure your new flooring is installed perfectly, and that’s why we offer subfloor preparation services. Our team will survey your floor and recommend the best method of fitting your flooring. If required, we’ll even advise on the type of preparation needed to ensure your new flooring looks its best from day one.

Uplift and disposal of your old carpet or flooring

We understand that removing and disposing of old flooring can be a hassle, so we’re happy to do it for you. Our team can expertly remove your old carpet quickly and dispose of it in an environmentally-friendly way.

Free delivery

Our high standard of customer service keeps our customers coming back, which is why we guarantee that you will never be hit with any hidden charges. Our delivery service is free with all installations, so you can be sure that you won’t be surprised with any extra fees.

Moving of your furniture

Over the last 9 decades we’ve gotten very good at moving furniture in order to have flooring installed, so let us worry about the heavy lifting. We will carefully and efficiently move your furniture out of, and back into, your room once the new carpet, rug or flooring has been laid.

Staff are friendly and helpful, but not pushy. Dealt with our order quickly and professionally. The carpet looks great!
— Emma, Hailsham