This explains how we use any personal information we collect from you when you make an enquiry or order some flooring from us. We might collect this in person when you visit the store, on the telephone when you contact us, from an email that you send to us, or from an enquiry sent to us from our website if you request information or a call back from us.
We also use a 24 hour message service that will take messages on our behalf and will ask for your contact details and email address to allow us to respond to your enquiry.
What information do we collect about you?
We will ask for your Name and address
We will ask for your home telephone number or alternatively a mobile or work number.
We will ask for your email address.
How will we use the information about you?
We will use this information to contact you in response to your enquiry.
We collect information about you to process your order, manage your account and, if you agree, to email you.
Fludes Carpets Ltd. will not share your information for marketing purposes with any other companies.
Access to your information and correction.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address:-
Fludes Carpets Ltd, Denton Island Newhaven East Sussex BN99BB
Email to: – firstname.lastname@example.org
How long will the data be stored for?
Your personal details will be kept for a period of 6 years after the contract has been completed. After this period, the details will be securely destroyed.
How to contact us
SERVICES FLUDES CAN PROVIDE FOR EVERY CUSTOMER
Free estimating & measuring
Once you've selected your flooring we can arrange a suitable time and date to visit your home. Our estimator can then measure up and explain all of the options available to you.
Uplift & disposal of your old flooring
At Fludes carpets we're aware that taking up and disposing of an old carpet is quite a daunting thought, so our fitters are quite prepared to do it for you. We can arrange for your old carpets to be taken up and disposed of in the most environmentally-efficient way possible.
Moving of your furniture
Who wants to spend an evening after a hard day’s work or maybe looking after the kids to take on the task of emptying a room of its furniture? Well, you don't have to. Our fitters will carefully move your furniture out and back in to your room once the new carpet is laid.
Some floors may need preparation prior to installing a new covering. Fludes Carpets will survey the floor and recommend the best method of fitting your flooring and advise on the type of preparation needed.
Free delivery of your flooring
When you purchase a carpet from Fludes we won't surprise you with hidden charges. Our delivery is completely free of charge when we fit your flooring.
0% Interest Free Credit
When you spend £699 or more in store we welcome you to join our Interest Free Credit* plan. *10 months interest free CREDIT (representative 0% APR). Minimum order value £699. Subject to status.