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What to expect

We help you choose flooring to make your house a home by understanding your unique requirements and style, simplifying the whole process along the way.

What to expect

Dream flooring, one step at a time...

For almost a century we have provided an end-to-end service that keeps customers coming back time and time again. When you choose Fludes, you choose an industry expert that knows how to make selecting and installing new flooring a fun and stress-free process.

To ensure we maintain our high level of customer service across all of our locations, we are also a member of several professional bodies that allow us to operate within externally regulated codes of conduct. These include The Carpet Foundation, the Buy With Confidence scheme and Checkatrade. We encourage all customers to provide us with feedback and reviews as we constantly strive to improve the experience of shopping with Fludes.

We take great pride in all of our stores and showrooms, ensuring they display our latest range in a welcoming environment. Every customer is encouraged to visit us, to see our wide variety of products and to talk through their plans with a friendly member of the team. From that moment, we work with you to decide on the best product and process, to make your flooring aspirations a reality.

Find out more about what makes Fludes the go-to carpet and flooring supplier for thousands of customers across the South on our customer service page, or contact us to talk to a member of the team about your requirements.

Why choose Fludes?

01.
Our customers are at the heart of everything
02.
Well-stocked and welcoming local showrooms
03.
Experienced and skilled staff to guide every stage
Expert advice, excellent service and a perfectly fitted product.
— Curtis, Eastbourne

The service every customer can expect from Fludes

Friendly consultation from the outset

The world of carpeting and flooring can seem confusing, but our team excel at guiding you through every stage of the buying process. We work hard to understand your unique requirements and then suggest bespoke solutions that match your individual needs.

Free estimating and measuring

Once you’ve found the perfect flooring, we will arrange a suitable time and date to visit in order to accurately measure up the space. With this information we can guide you through all available options and provide a detailed estimate, completely free of charge.

Subfloor preparation

We want to make sure your new flooring is installed perfectly, and that’s why we offer subfloor preparation services. Our team will survey your floor and recommend the best method of fitting your flooring. If required, we’ll even advise on the type of preparation needed to ensure your new flooring looks its best from day one.

Uplift and disposal of your old carpet or flooring

We understand that removing and disposing of old flooring can be a hassle, so we’re happy to do it for you. Our team can expertly remove your old carpet quickly and dispose of it in an environmentally-friendly way.

Free delivery

Our high standard of customer service keeps our customers coming back, which is why we guarantee that you will never be hit with any hidden charges. Our delivery service is free with all installations, so you can be sure that you won’t be surprised with any extra fees.

Moving of your furniture

Over the last 9 decades we’ve gotten very good at moving furniture in order to have flooring installed, so let us worry about the heavy lifting. We will carefully and efficiently move your furniture out of, and back into, your room once the new carpet, rug or flooring has been laid.

We always buy our carpets from Fludes, as their customer service is excellent and they are very flexible.
— Anne, Haywards Heath